Privacy Policy

1. Overview

Buyer Bros ("we", "us", or "our"), operated by Waterside Strategic Group LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.buyerbros.com or submit a property offer request.

2. Information We Collect

We collect information you provide directly to us through our web forms, including:

• Contact Information: Full name, email address, phone number.
• Property Information: Property address, city, state, selling timeline, repair details, and notes.
• Technical Data: Device type, browser info, IP address, and interaction data used for site functionality and security.

3. How We Use Your Information

Your information is used strictly to:

• Evaluate your property and evaluate cash offer eligibility.
• Contact you regarding your offer request and answer questions.
• Communicate via email, phone, or SMS regarding your inquiry.
• Improve website functionality and maintain record integrity.

4. SMS & Text Message Program

By providing your mobile phone number and checking the consent box on our offer request form, you opt in to receive recurring SMS text messages from Waterside Strategic Group LLC DBA Buyer Bros related to your property inquiry, cash offer status, and related communications. Message frequency varies and is typically limited to no more than 4 messages per month, though additional messages may be sent in direct response to your inquiry or request.

Opt-in: Consent is given voluntarily by entering your mobile number and checking the consent box on our web form. You are not required to provide your mobile number or consent as a condition of receiving a cash offer, and standard message and data rates from your carrier may apply.

Message content may include: Responses to your property inquiry, offer updates, scheduling reminders, and follow-up questions about your submission.

Opt-out: You may cancel the SMS program at any time by replying "STOP" to any message you receive from us. After opting out, you may receive a single confirmation message. To resume messages, you will need to re-opt in through our website or by contacting us directly.

Help: For support or questions about our text message program, reply "HELP" to any message or contact us at info@buyerbros.com or 843-594-2225.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Data Security Practices

We take the security of your personal information seriously and implement a range of safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. Our data security practices include:

• Encryption: Sensitive information is transmitted over secure, encrypted connections (TLS/SSL) to protect it during transmission between your device and our systems.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to process your inquiry, and is protected by authentication and role-based permissions.
• Minimization: We collect only the information necessary to evaluate your property and respond to your request, and we retain it only as long as needed to fulfill the purpose for which it was collected.
• Vendor Safeguards: Any trusted service providers who assist us in operating our website or processing inquiries are required to maintain appropriate security measures and confidentiality obligations.
• Monitoring & Review: We regularly review and update our security practices to address emerging threats and improve the protection of your data.

While we work to protect your information using reasonable industry practices, no method of transmission over the internet or electronic storage is completely secure. If you have concerns about how your data is handled, please contact us using the details below.

6. Cookies, Tracking & Analytics

Like most websites, www.buyerbros.com uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our pages. Cookies are small text files stored on your device that allow us to recognize returning visitors and measure site performance.

Types of cookies and tracking technologies we use include:

• Essential Cookies: Necessary for the website to function correctly, such as maintaining your session and enabling form submission. These cannot be disabled as they are required for core site operations.
• Analytics & Performance Tracking: We use analytics tools to collect aggregated, non-identifying data about how visitors interact with our site, including pages visited, time on site, referral sources, and general device and browser information. This helps us improve website usability and performance.
• Conversion & Lead Tracking: When you submit a form, we may use tracking pixels or similar tools to attribute your inquiry to the marketing source that brought you to our site, so we can better understand which channels are most effective.
• Third-Party Services: We may rely on trusted third-party providers for analytics, hosting, and form processing. These providers may set their own cookies or collect usage data in accordance with their own privacy policies.

Managing Cookies: Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website. You can also opt out of some third-party tracking by following the opt-out instructions provided by those services. Note that we do not use cookies to sell your personal information to third parties.

Analytics Data: Analytics information we collect is typically aggregated and anonymized, and is used solely to improve our website and services. This data is not used to identify individual visitors personally.

7. Sharing & Protection of Information

We do not sell, rent, or trade your personal information. Waterside Strategic Group LLC DBA Buyer Bros may share data with trusted service providers who assist us in operating our website and processing lead inquiries, provided those parties agree to keep this information confidential.

8. Your Rights & Contact Us

You have the right to request access to, correction of, or deletion of your personal information. For questions or to exercise your rights, please reach out to us: